FAQ – Installation, Downloads & Support

Help & FAQ

Here you will find answers to the most common questions about buying, downloading, installing, and supporting our software.

1) How do I receive my software after purchase?

After your payment is completed, your order will be automatically sent to the email address you provided during the ordering process. Please ensure you provide a valid email address.

2) How do I download and install the software?

After purchase, you will receive an email containing a text file. This text file includes a link to the cloud download and a step-by-step installation guide.

3) Do you offer a remote installation service?

Yes. For a small additional fee, our specialist can remotely connect to your computer via TeamViewer or AnyDesk and assist you with the installation.

All you need is a stable internet connection and enough free hard drive space for the installation.

4) How can I be sure that the software will work on my laptop?

We provide technical requirements and a brief compatibility overview on each product page. Most programs work on Windows 10 or Windows 11 – the most important requirement is sufficient free hard disk space, as specified in the product description.

All software is tested on our own laptops, and we also offer video installation guides that show the process under real conditions.

If you are unsure, send us a message via Telegram or WhatsApp – we will gladly check your system before purchase.

5) I haven't received my email – what should I do?

Please check your spam folder first. If you still cannot find your order there, please contact us. We will then resend your order as quickly as possible.

6) Do I need special cables or adapters?

Yes. Each diagnostic program requires compatible hardware (ENET, K+DCAN, ICOM, VAS6154, etc.). The supported cables/adapters are always listed in the product description.

7) Can I install the software on multiple computers?

Yes. As this is a digital product, you are permitted to install it on your own devices. However, mass sharing or distribution is strictly prohibited.

8) How long do I have access to the download link?

You have 30 days to download your purchase and save it to your computer. If you do not download the product within 30 days, you will need to purchase it again.

We offer 30-day access because cloud storage has monthly costs and bandwidth limitations. 30 days is more than enough time to securely download and save the files to your device.

Notes

  • This is a purely digital service (no physical shipping).
  • We offer support for installation and configuration. Please use the software responsibly and observe applicable laws and regulations.

Step-by-step process

  1. Please contact us to confirm the software you purchased and your Windows version.
  2. Find out the installation price for your specific software/package.
  3. Schedule an appointment with our specialist.
  4. You must pay for the service (remote installation is a paid service).
  5. Send your connection details:
  6. Our specialist will connect remotely and take care of the setup, configuration, and basic verification.

Important Requirements

  • A stable internet connection is required for the remote session so that our specialist can work without interruptions.
  • Please ensure your laptop is turned on and ready. You can confirm the connection request if necessary.

Further questions? Contact us anytime via Telegram or WhatsApp – we are happy to help.